Frequently Asked Questions
On this page, you'll find answers to common questions about Survivor's Cove. If you can't find the answer to your question, please contact us on the Discord server or by email at support@survivorscove.com (we may be more responsive on Discord).
Currently, we only accept USD. EUR and GBP may be supported in the future, but this is not something currently planned in the short-term future.
Your trial starts when you subscribe to a subscription that includes a trial. You will not be charged until the end of the trial period. You can cancel your subscription at any time during the trial period to avoid being charged. See your Billing page to manage subscriptions.
Visit the Account Billing page and click on the "Billing Portal" button. You will be taken to a PayNow billing portal where you'll need to login using the email address used when purchasing the subscription. After logging in, go to the "Subscriptions" tab, click on the 3 dots next to the subscription you want to cancel, and select "Cancel subscription".
You can also cancel your subscription by contacting us on the Discord server or by email at support@survivorscove.com with the email address associated with your account. However, we recommend canceling your subscription through the billing portal to avoid any delays that would renew your subscription.
You can also cancel your subscription by contacting us on the Discord server or by email at support@survivorscove.com with the email address associated with your account. However, we recommend canceling your subscription through the billing portal to avoid any delays that would renew your subscription.
No, canceling your subscription immediately stops the auto-renewal of your subscription. You will still receive the benefits of your subscription until the end of the paid/trial subscription period. You can check the timeline of past and upcoming events of your subscription by clicking on the "View timeline" button of a subscription on the Billing page.
Pro tip: If you only want to subscribe for 1 period, you can cancel your subscription immediately after subscribing. Your subscription will remain active until the end of the period.
Pro tip: If you only want to subscribe for 1 period, you can cancel your subscription immediately after subscribing. Your subscription will remain active until the end of the period.
You cannot reactivate a canceled subscription, even if you still have time left on it. However, you can re-subscribe to the same plan (if available) after your current subscription expires. Note that if the subscription price has changed since you last subscribed, you will be charged the new price.
Entitlements are applied to you automatically by the game server and no action is required on your part. However, if you purchased an entitlement while in-game, you may need to rejoin the server for the entitlement to take effect.
Use the
/sc list [page] command to view the list of consumables you can redeem and their redeem code. Then, use the /sc redeem <code> [amount] command in-game to redeem consumable purchases.Only if your consumable subscription is stackable.
Consumables granted by a non-stackable subscription expire and resets at the end of each subscription period. Be sure to redeem your consumables before the end of the period.
If you're not sure whether your subscription is stackable or not, check your subscription details on the Account Billing page. If your subscription is stackable, there will be a mention of "More on" next to the subscription renewal date. If instead, it says "Resets on", then your subscription is non-stackable.
No refunds will be given for unredeemed consumables. If you plan to take a break from the game, consider canceling your subscription to prevent further charges. See Refund Policy.
Consumables granted by a non-stackable subscription expire and resets at the end of each subscription period. Be sure to redeem your consumables before the end of the period.
If you're not sure whether your subscription is stackable or not, check your subscription details on the Account Billing page. If your subscription is stackable, there will be a mention of "More on" next to the subscription renewal date. If instead, it says "Resets on", then your subscription is non-stackable.
No refunds will be given for unredeemed consumables. If you plan to take a break from the game, consider canceling your subscription to prevent further charges. See Refund Policy.
No, you cannot pause your subscription. However, you can cancel your subscription at any time and resubscribe as much as you want. Note that if the subscription price has changed since you last subscribed, you will be charged the new price.
Yes, but not directly. Subscriptions automatically renew at the end of each period, unless canceled. If you only want to subscribe for 1 period, you can cancel your subscription immediately after subscribing. Your subscription will remain active until the end of the period.
We plan on eventually offering an easier way to pay for only 1 period in the future.
We plan on eventually offering an easier way to pay for only 1 period in the future.
During the early stages of this project, we've decided not to sell yearly subscriptions to keep things within expectations. This is mostly to protect your interests in case the project doesn't go as planned and shuts down earlier than expected. We don't want you to pay for a year only to have the servers go down within 6 months of your purchase. If Survivor's Cove's future looks promising, we may consider offering yearly subscriptions.
This is a policy imposed by our payment processor, PayNow, and is out of our control. We understand that this may be inconvenient, but rest assured that your information is handled securely and in accordance with PayNow's privacy policy.
If you have a question that's not answered here, please contact us on the Discord server or by email at support@survivorscove.com (we may be more responsive on Discord).